Welcome to Fragrance Desire (the “Site” or “Fragrance Desire”).

The website fragrance-desire.com is owned and operated by Fragrance Desire. The Site and any retail outlets operated by Desire Fragrances are collectively referred to as the “Platform.” You may access our Site from any device (including mobile or computer), and your use of the Site is governed by these Terms of Use.

1. Acceptance of Terms

These Terms of Use apply to all products and services offered on the Platform, including our retail store located at Pacific Mall, Sahibabad Industrial Area, Ghaziabad, where you can shop a variety of products. The Platform is intended for personal, non-commercial use only. By using the Platform, you agree to comply with these Terms and the accompanying Privacy Policy and Cancellation, Refund, and Return Policy (collectively referred to as “Policies”). If you do not agree with any part of these terms, please refrain from using the Platform.

2. User Accounts

Fragrance Desire is intended for use by adults only. If you are accessing our Site on behalf of a minor, you are responsible for supervising their use. We do not knowingly collect personal information from minors. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.

If you suspect any unauthorized access to your account, please contact us immediately at the information provided below. We reserve the right to suspend or terminate your account if any Terms of Use are violated.

3. Product Descriptions

We strive for accuracy in our product descriptions. However, Fragrance Desire does not guarantee that descriptions, images, or other content on the Site are accurate, complete, or error-free. We reserve the right to correct any errors or update information without prior notice.

4. Pricing

Prices on our Site are subject to change without notice. Prices listed prior to your order will apply, and they include applicable taxes and charges. Additional fees will be disclosed at the time of purchase if applicable.

5. Shipping and Handling

We aim to process your orders promptly, with shipping typically taking 10-14 business days. Shipping schedules may vary based on product availability. The risk of loss passes to you upon delivery.

6. Return Policy

Fragrance Desire offers an “Easy Return Policy.” You can request a return within 5 days of delivery. To initiate a return, please contact our customer service at +91-8448557488 or email fragrancedesire9@gmail.com. Ensure that the products are unused and undamaged for a successful return.

7. Conditions for Return

Returns will not be accepted if:

• The product has been used or altered.
• The product is damaged due to misuse.
• The original packaging is missing or damaged.
• The return request is initiated after 5 business days post-delivery.

8. Indemnity

You agree to indemnify and hold harmless Fragrance Desire, its employees, and affiliates from any claims, losses, or damages resulting from your use of the Site, including any violation of these Terms of Use.

9. Governing Law

These Terms of Use are governed by Indian law. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in Delhi.

10. Disclaimer of Warranties

Fragrance Desire provides the Site on an “as-is” basis. We do not guarantee that the Site will be error-free or free from viruses. In no event shall Fragrance Desire be liable for any damages arising from the use of our Site.

11. Contact Information

For questions regarding these Terms of Use, please contact us at:

Customer Service Desk
E-mail: fragrancedesire9@gmail.com
Phone: +91-8448557488
(Timings: 9:00 AM to 5:30 PM | Mon – Sat, excluding national/public holidays)

Store Location:
Pacific Mall, Sahibabad Industrial Area, Ghaziabad, India.
Visit us to shop a variety of products!