We aim to process refunds promptly to ensure customer satisfaction. Here’s what you need to know:
Refund Exchanges and Returns
Refund policy
1. Refund Timeline
- Upon order cancellation, refunds will be issued within 3-5 business days.
- For international orders, our refund window extends for 14 days from the date of purchase.
- For domestic Pan India orders, you have up to 7 days from the date of purchase to request a refund.
2. Eligibility Criteria for Returns
- The item must be unused and in its original packaging.
- There should be a manufacturing or quality defect in the product.
- If the wrong product is shipped to you.
3. Refund Process
- Once we receive your returned item, we will inspect it and notify you via email regarding the approval or rejection of your refund.
- If approved, the refund will be processed and credited to your original method of payment within a specified timeframe.
4. Late or Missing Refunds
- If you haven’t received your refund yet, check your bank account and contact your credit card company or bank for further assistance.
- If the issue persists, reach out to us at support@thefragrancedesire.com.
5. Sale Items
- Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
6. Exchanges
- We only replace items if they are defective or damaged.
- To request an exchange, email us at support4@thefragrancedesire.com.
- Return the item to: A5 161 Gyan Khand 1st Indrapuram Ghaziabad Near Om Residential Association.
7. Shipping Costs
- You are responsible for covering the shipping costs for returning your item.
- Shipping costs are non-refundable.
- Depending on your location, the time it takes for exchanged products to reach you may vary.